Returns policy

This Returns Policy (hereinafter referred to as the "Policy") describes the conditions for the return of funds paid for online English language courses at Hotspot School of English on the site https://www.hotspot.school/en. The Policy is part of the public offer agreement published at the link https://www.hotspot.school/en/public-offer/.

If the return conditions for a specific Course differ, the conditions specified on the Course page take precedence.

As a general rule, we will refund you the paid amount proportionally to the number of classes that Hotspot cannot conduct due to circumstances beyond our control. Rescheduling classes to another reasonable time is not in itself a basis for a refund.

We will refund you the payment received, proportionate to the classes not conducted within the Course, if:

• we have cancelled the Course;
• we have rescheduled the Course to other dates or times, as a result of which you lost interest in the Course;
• other grounds directly provided for in the accession agreement or course page.

The School may provide the opportunity to reserve a place on the Course subject to a deposit in the amount specified on the Course page.

If you cancel the Course before the date when full payment is required (before the second class of the Course), the School will refund the deposit in full.

Funds are non-refundable, particularly if:

• Not attending a paid Course does not constitute a refusal of the contract;
• You have been expelled from the Course for violating attendance rules, failing to complete tasks, or other grounds specified in the contract;
• You refuse the Course after the start of training without grounds specified in the contract or this Policy.

To request a refund, please contact the School using the contact details provided on the page https://www.hotspot.school/en/contacts/, or at the email address hotspot@hotspot.school. In your request, please include your full name, course title, payment date, and reason for the request.

We will consider the request and inform you of the decision in a reasonable time. Refunds are made in the same way as the payment was made, unless otherwise agreed by the parties.